Course Modules
📚 General / Misc. > Student FAQs —
📚 General / Misc. > Student FAQs —
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PageQ: Do I need to bring my Chromebook every day? Q: Do I need to bring my Chromebook every day?Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
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PageQ: Are there restrictions on stickers/decals? Q: Are there restrictions on stickers/decals?Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
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PageQ: What if my Chromebook is missing or stolen? Q: What if my Chromebook is missing or stolen?Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
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PageQ: What kind of case(s) do you recommend? Q: What kind of case(s) do you recommend?Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
📚 General / Misc. > Tech Support —
📚 General / Misc. > Tech Support —
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PageQ: Is technical support available? Q: Is technical support available?Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
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PageQ: What do I need when I come in for support? Q: What do I need when I come in for support?Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
📚 General / Misc. > Parent FAQs —
📚 General / Misc. > Parent FAQs —
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PageQ: What does it mean to be enrolled in the Google Chrome Management System? Q: What does it mean to be enrolled in the Google Chrome Management System?Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
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PageQ: When will my student have open access to his/her Chromebook? Q: When will my student have open access to his/her Chromebook?Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
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PageQ: How long will Google provide updates for my child's Chromebook? Q: How long will Google provide updates for my child's Chromebook?Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
📚 General / Misc. > Printing —
📚 General / Misc. > Printing —
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PageQ: Can I connect my Chromebook to a Printer at home? Q: Can I connect my Chromebook to a Printer at home?Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
📚 General / Misc. > Warranty / Coverage —
📚 General / Misc. > Warranty / Coverage —
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PageQ: Is insurance or are extended warranties available? Q: Is insurance or are extended warranties available?Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
📚 Caring for your CB > General Care —
📚 Caring for your CB > General Care —
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PageQ: How do I properly care for my Chromebook? Q: How do I properly care for my Chromebook?Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
📚 Caring for your CB > Cleaning —
📚 Caring for your CB > Cleaning —
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PageQ: How do I properly clean my Chromebook? Q: How do I properly clean my Chromebook?Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
📚 Caring for your CB > Charging —
📚 Caring for your CB > Charging —
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PageQ: How do I properly care for my Chromebook Charger / Power Adapter / Power Cord? Q: How do I properly care for my Chromebook Charger / Power Adapter / Power Cord?Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
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PageQ: Where can I get a replacement USB-C Charger / Power Adapter / Power Cord? Q: Where can I get a replacement USB-C Charger / Power Adapter / Power Cord?Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
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PageQ: Can I use a 3rd party USB-C Charger / Power Adapter / Power Cord to charge my Chromebook? Q: Can I use a 3rd party USB-C Charger / Power Adapter / Power Cord to charge my Chromebook?Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
📚 Caring for your CB > Battery —
📚 Caring for your CB > Battery —
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PageQ: How do I properly care for the Chromebook Battery? Q: How do I properly care for the Chromebook Battery?Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
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PageQ: How do I properly store my Chromebook long term? Q: How do I properly store my Chromebook long term?Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
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PageQ: How do I purchase a replacement battery? Q: How do I purchase a replacement battery?Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
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PageQ: How do I prepare my new battery for first-time use? Q: How do I prepare my new battery for first-time use?Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
📚 Caring for your CB > Keyboard —
📚 Caring for your CB > Keyboard —
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PageQ: I have a broken or missing key, can I get a replacement? Q: I have a broken or missing key, can I get a replacement?Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
📚 Stylus > Replacement Tips —
📚 Stylus > Replacement Tips —
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PageQ: Can I purchase a replacement tip for the stylus? Q: Can I purchase a replacement tip for the stylus?Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
📚 Stylus > Replacement Stylus —
📚 Stylus > Replacement Stylus —
Module Completed
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PageQ: Where can I purchase another stylus? Boylan Model (R751TN) Q: Where can I purchase another stylus? Boylan Model (R751TN)Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
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PageQ: Where can I purchase another stylus? Boylan Model (R851TN) Q: Where can I purchase another stylus? Boylan Model (R851TN)Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
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PageQ: Where can I purchase another stylus? Boylan Model (R853TNA) Q: Where can I purchase another stylus? Boylan Model (R853TNA)Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
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PageQ: Where can I purchase another stylus? Boylan Model (R856TN) Q: Where can I purchase another stylus? Boylan Model (R856TN)Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
📚 Stylus > Troubleshooting —
📚 Stylus > Troubleshooting —
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PageQ: I can interact with the screen via touch but my stylus won't work, what's wrong? Q: I can interact with the screen via touch but my stylus won't work, what's wrong?Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
📚 Chromebook Troubleshooting —
📚 Chromebook Troubleshooting —
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PageQ: Chromebook sluggish? Q: Chromebook sluggish?Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
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PageQ: My Chromebook is not turning on / or I have a black screen (may/may not have a blue LED light)? Q: My Chromebook is not turning on / or I have a black screen (may/may not have a blue LED light)?Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
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PageQ: Chromebook frozen (cursor is visible but not moving) or there are black bars across the screen? Q: Chromebook frozen (cursor is visible but not moving) or there are black bars across the screen?Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
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PageQ: How do I fix "Aw, Snap" page crashes, and other loading errors, including "...Chrome ran out of memory..."? Q: How do I fix "Aw, Snap" page crashes, and other loading errors, including "...Chrome ran out of memory..."?Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
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PageQ: Chromebook is excessively hot to the touch? Q: Chromebook is excessively hot to the touch?Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
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PageQ: How do I manually update the Chrome OS (operating system)? Q: How do I manually update the Chrome OS (operating system)?Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
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PageQ: How do I clear my Chromebook Chrome OS browser cache? and/or My Pearson eText won't load / I get a 400 error on my Chromebook. Q: How do I clear my Chromebook Chrome OS browser cache? and/or My Pearson eText won't load / I get a 400 error on my Chromebook.Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
📚 Chrome OS FAQs / Troubleshooting —
📚 Chrome OS FAQs / Troubleshooting —
Module Completed
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PageQ: How do I shut down / turn off my Chromebook? Q: How do I shut down / turn off my Chromebook?Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
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PageQ: How to I zip or unzip files? Q: How to I zip or unzip files?Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
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PageQ: Is there a list of keyboard shortcuts; such as how do I take a screenshot? Q: Is there a list of keyboard shortcuts; such as how do I take a screenshot?Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
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PageQ: [Insert Company] requires that I use GoToMeeting, Microsoft Teams, Webex, Zoom, etc. but I can't install the extension(s). What do I do? Q: [Insert Company] requires that I use GoToMeeting, Microsoft Teams, Webex, Zoom, etc. but I can't install the extension(s). What do I do?Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
📚 Chrome (Browser) FAQs / Troubleshooting —
📚 Chrome (Browser) FAQs / Troubleshooting —
Module Completed
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PageQ: How do I clear my Desktop Chrome browser cache? and/or my Pearson eText won't load / I get a 400 error on my Chrome browser (desktop). Q: How do I clear my Desktop Chrome browser cache? and/or my Pearson eText won't load / I get a 400 error on my Chrome browser (desktop).Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
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PageQ: How can I reset Chrome Browser back to default settings? Q: How can I reset Chrome Browser back to default settings?Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
📚 Kami Troubleshooting —
📚 Kami Troubleshooting —
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PageQ: How do I fix Kami issues? Q: How do I fix Kami issues?Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
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PageQ: Kami loads without page formatting (looks like 'code') or just spins; how do I fix this? Q: Kami loads without page formatting (looks like 'code') or just spins; how do I fix this?Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
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External Url🚥 Check the Kami Status site for outages, API response times, and other potential issues. 🚥 Check the Kami Status site for outages, API response times, and other potential issues.Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
🏁 LockDown Browser Support —
🏁 LockDown Browser Support —
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QuizRESTART CHROMEBOOK w/out Power Button- Requires Respondus LockDown Browser RESTART CHROMEBOOK w/out Power Button- Requires Respondus LockDown BrowserScore at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
